Privacy Policy
1. Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our business, website, and services.
This policy applies to all personal information collected through our website, digital forms, email, phone conversations, and any other interactions with us.
We comply with the New Zealand Privacy Act 2020 when handling personal information.
2. Information We Collect
We may collect personal information that is necessary to provide our services, including but not limited to:
Full name
Date of birth
Contact details (email address, phone number, residential address)
Employment and income information
Financial information such as assets, liabilities, and credit history
Identification documents
Property information
Bank statements and financial records
Any other information you provide to us in connection with financial advice or lending services
We may also collect technical information when you visit our website, including:
IP address
Browser type
Device information
Website usage data
3. How We Collect Your Information
We may collect personal information through:
Online enquiry forms
Loan application forms
Email and phone communications
Meetings or consultations
Third parties acting on your behalf
Publicly available sources
Credit reporting agencies
Financial institutions and lenders
We may also receive information from referrers, accountants, lawyers, real estate agents, or other professionals where you have authorised them to share your information.
4. Why We Collect Your Information
We collect and use your personal information to:
Provide financial advice or lending services
Assess loan eligibility and applications
Communicate with lenders and financial institutions
Verify your identity
Meet legal and regulatory obligations
Improve our services and website
Respond to enquiries and requests
Maintain client records
If you choose not to provide certain information, we may not be able to provide our services.
5. Disclosure of Personal Information
We may share your personal information with trusted third parties where necessary to provide our services. These may include:
Banks and lenders
Non-bank financial institutions
Credit reporting agencies
Insurers
Aggregators or adviser networks
Lawyers and conveyancers
Accountants
Valuers
Compliance and technology service providers
Government agencies where required by law
We only share information that is necessary for the purposes of providing our services.
6. Storage and Security of Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Your information may be stored electronically using secure software systems and cloud-based platforms, or physically in secure files.
While we take appropriate precautions, no system can guarantee absolute security.
7. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete.
Requests for access or correction can be made by contacting us using the details provided below.
8. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, and compliance obligations.
9. Website Cookies and Analytics
Our website may use cookies or analytics tools to understand how visitors use the website and to improve user experience.
Cookies may collect information such as:
Pages visited
Time spent on the site
Device information
You can adjust your browser settings to refuse cookies if you prefer.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The most recent version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Email: info@extend.financial
Phone: +64 21 027 99494
Address: 13 Raithburn Terrace, Pokeno, Waikato 2402